PRIVACY POLICY

Privacy Policy

Welcome to Dissonance, your trusted source for premium fashion and lifestyle products. We are committed to protecting your privacy and ensuring transparency in how your data is handled. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from https://thedissonance.store and other related services.

By using our website, you agree to the terms outlined below, including our Messaging Terms (link) and Messaging Privacy Policy (link).

1. Information We Collect

We collect personal and non-personal data to provide a seamless shopping experience. This includes:

  • Personal Data: Name, email address, shipping and billing addresses, phone number, and payment details.

  • Usage Data: IP address, browser type, device identifiers, time zone, cookie data, pages visited, and interaction data.

Data is collected when you browse our website, place an order, subscribe to our mailing list, or engage with customer support.

2. How We Use Your Information

We process your data for the following purposes:

  • Order Fulfillment: To process transactions, manage delivery, and provide order confirmations.

  • Customer Support: To respond to inquiries, process returns, and resolve disputes.

  • Site Optimization: To improve website functionality, analyze usage, and enhance user experience.

  • Legal Compliance: To comply with applicable laws and prevent fraud.

  • Marketing (With Consent): To send promotional emails or SMS if you opt-in.

3. Consent and Your Rights

Under laws such as GDPR and CCPA, you have the right to:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal retention requirements.

  • Withdraw Consent: Opt out of marketing or data processing activities.

  • Data Portability: Request a copy of your data in a portable format.

You can manage cookies and tracking preferences via the pop-up on your first visit.

To exercise any of these rights, contact us at support@thedissonance.store.

4. Data Security

We take data protection seriously:

  • Our store is hosted on Shopify, a PCI-DSS Level 1 certified platform.

  • Personal data is encrypted during transmission (SSL).

  • Payment information is handled via secure gateways, never stored on our servers.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

  • Trusted Service Providers: Shipping carriers, payment processors, and marketing partners.

  • Legal Authorities: When required by law or to protect our legal rights.

All third-party providers are contractually obligated to maintain data confidentiality and comply with applicable privacy laws.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we retain order data for tax and legal compliance.

7. International Data Transfers

If you are accessing our site outside of the United States, please note that your data may be transferred to, processed, and stored in the U.S., where data protection laws may differ.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, with the date of the last revision indicated below. Continued use of the site constitutes acceptance.

Last Updated: April 26, 2025

10. Contact Us

For any questions or concerns regarding this Privacy Policy or your data:

Email: supportstation@dissoverse.com

Mailing Address:
Dissonance
26500 Agoura Rd Ste 102 Calabasas, CA 91302

Thank you for choosing Dissonance. We value your trust and are dedicated to protecting your privacy at every step.