RETURN/EXCHANGES POLICY

Return and Exchange Policy

At DISSONANCE, we are committed to providing an exceptional experience that reflects our unwavering dedication to quality, exclusivity, and client satisfaction. Our Return and Exchange Policy is designed to uphold the highest standards of hygiene, fairness, and premium service. Please review the details below to understand the terms under which returns are accepted.

Return Eligibility

To preserve the integrity and exclusivity of our offerings:

  • Eligible Items: Only tops are eligible for return, provided they remain in original, unworn condition with all tags attached.

  • Non-Returnable Items: Bottoms are strictly non-returnable due to sanitary and hygiene considerations. This policy ensures the comfort, safety, and trust of our valued clientele.

All returned items undergo a detailed inspection to verify they meet our quality and return standards.

Return Timeframe

  • Return requests must be initiated within 3 business days of order delivery.

  • Requests made after this period will not be eligible for return consideration.

Timely initiation ensures prompt resolution and reflects our boutique, client-first approach.

Return Authorization Process

To initiate a return:

  1. Contact our Client Experience Team at support@thedissonance.store with your order details and reason for return.

  2. Upon approval, you will receive:

    • A Return Authorization Number (required for processing).

    • Return Instructions, including packaging and shipping guidelines.

Unauthorized returns or items returned outside of these instructions will not be accepted.

Refund Policy

  • Once your return is received and passes inspection, a refund will be issued to your original payment method.

  • Refund processing times may vary based on your financial institution.

  • Shipping costs are non-refundable, and any return shipping costs remain the responsibility of the client.

Refunds are only issued for approved returns that meet all eligibility requirements.

Exchanges and Store Credit

  • Direct exchanges are not offered at this time.

  • Instead, we provide store credit for eligible returns, allowing you to select from our exclusive collection at your convenience.

Store credit will be issued after return approval and is valid for a period of 90 days from the date of issuance.

Return Shipping Responsibility

  • Clients are responsible for all return shipping costs.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

  • DISSONANCE is not responsible for lost or undelivered return shipments.

Final Sale Items

  • Items marked as Final Sale are not eligible for return or store credit under any circumstances.

At DISSONANCE, we value each client and aim to deliver a return process that mirrors the luxury and care found in every product we offer. For any questions or further assistance, please contact our Client Experience Team:

Email: supportstation@dissoverse.com
Mail: DISSONANCE
26500 Agoura Rd Ste 102
Calabasas, CA 91302

Thank you for your trust in DISSONANCE. Your satisfaction remains at the heart of our brand.