SHIPPING POLICY

Shipping Policy

At DISSONANCE, we are dedicated to providing a seamless, reliable, and efficient shipping experience for every customer. The following Shipping Policy outlines the key details regarding order processing, shipping methods, and delivery expectations. By placing an order with DISSONANCE, you agree to the terms outlined below.

Shipping Options and Rates

We offer a variety of domestic and international shipping options through trusted carriers including UPS, USPS, and DHL. Shipping rates are calculated at checkout based on real-time carrier rates and reflect the lowest available pricing to us at the time of your order. Customers can select the most convenient and cost-effective shipping method during checkout.

  • Shipping rates are non-refundable once the order has shipped.

  • Expedited shipping options are available for an additional fee, subject to carrier availability.

Order Processing Time

  • Ready-to-Ship Items: These items are processed immediately and dispatched either the same business day or the following business day.

  • Custom or Made-to-Order Items: These items may require additional time for production, typically 3–7 business days. Estimated processing times will be specified on the product page.

Please note that business days exclude weekends and public holidays.

Domestic Shipping (U.S.)

  • Delivery times vary by carrier and shipping method selected.

  • Standard delivery typically takes 2–7 business days.

  • Expedited delivery typically takes 1–3 business days.

International Shipping

We proudly offer international shipping to customers worldwide. However, we do not ship to regions experiencing active conflict, war zones, or areas under U.S. government trade embargoes or sanctions.

  • International delivery times vary by destination and shipping method, typically 7–21 business days.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their local government. These charges are not included in our shipping rates.

  • DISSONANCE is not responsible for delays caused by customs clearance processes.

Order Tracking

All orders include tracking information, which will be sent to the email address provided at checkout once your order has been dispatched. Tracking links allow you to monitor your shipment’s progress directly through the carrier’s website.

  • If you do not receive a tracking email within 48 hours of your order being shipped, please contact us at [insert contact email].

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. DISSONANCE is not liable for orders shipped to incorrect addresses provided by the customer.

  • Please double-check your shipping address before submitting your order.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Delivery Issues

  • Once an order is marked as delivered by the carrier, DISSONANCE is no longer responsible for the package.

  • In cases of lost, stolen, or damaged packages, customers must file a claim directly with the carrier.

  • We will, however, assist you with providing documentation or shipment details if needed for your claim.

Force Majeure

DISSONANCE is not liable for any delays or failure to deliver caused by events outside our reasonable control, including but not limited to natural disasters, weather disruptions, labor strikes, customs delays, or governmental actions.

Contact Us

We are dedicated to making your experience with DISSONANCE as smooth as possible. For any questions or concerns regarding your shipment, please contact our support team at:

Email: supportstation@dissoverse.com
Business Address: 26500 Agoura Rd Ste 102, Calabasas, CA 91302

This Shipping Policy has been updated on April 26, 2025, and may be revised at any time without prior notice. The updated version will always be posted on our website.